The Water Damage Restoration Process

The Steps Necessary to Recover Water Loss Incidents in Danbury Homes

Water losses continue to be one of the most common callouts that our professionals must face as restorers, and that provides a need to stay prepared for whatever emergencies might arise. The better prepared we can be, the faster we can arrive when disaster strikes. Much of this preemptive planning involves educating our technicians in the full understanding of our water restoration process – which is something that potential Danbury customers can benefit from knowing as well.

Education Can Create a Calmer Restoration Process

From the time that a customer-first contacts our emergency response team, the water repair process has already begun. The collection of information in this initial stage gets shared with the project management scoping the work in damaged Danbury homes. Through software like SERVPRO’s DryBook, we can document many aspects of the current damage to monitor progress moving forward. We can catalog:

• Environmental conditions
• Current saturated materials
• Damaged contents and at-risk belongings
• Placement and frequency of drying tools

Qualified Technicians Apprised in the Repair Process

Because water losses are such a common occurrence for this area of Connecticut, nearly all of our staff have been trained through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in Water Restoration (WRT.) Our dedicated water restorers have built on this fundamental knowledge to pursue secondary endorsements such as Applied Structural Drying (ASD) and Applied Microbial Remediation (AMRT.)

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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